Ordering and Shipping Information
Ordering and Reservations: Most of our titles are in (1) quantity only and all books are sold on a first request basis. Book reservations are held for 48 hours pending confirmation of payment. We allow 7 business days for mailed payments to arrive before releasing reservations to the next interested customer.
Payment Terms are Visa, MasterCard, Check, Money Order or PayPal payable in US funds. Ordering is fully secure through our server with 256 bit encryption. Always observe the closed "padlock" icon on your browser status bar to be assured of secure transmission.
Standard Delivery within the US is by your choice of Priority or Media Rate Mail (both with delivery confirmation) or by UPS Ground (with tracking and an automatic $100 insurance). You can preview and select the different methods at checkout. We can also supply Fedex, Overnight, 2nd Day or 3rd Day services. Please inquire for special needs.
International Shipping (including Canada) is by your choice of US Postal Surface, Air or Global Priority Mail. We always obtain Proof of Shipping, and your Customs form is fully completed. We can also ship via FEDEX, UPS or your private carrier. We automatically email you with all Postal choices prior to finalizing your order. Please Note: Insurance if desired is your responsibility to request and can be supplied at the actual cost. We are not responsible for uninsured packages after submitting them to any carrier. If you require special handling services please inquire.
All items are professionally packaged for safe delivery with materials exceeding every carrier’s recommendations. In the unlikely event that a package arrives in anything less than perfect condition please notify us immediately.
Your Satisfaction is 100% Guaranteed. All items are sold on your full approval. We offer a 7 day return policy from your date of receipt. If we have mis-described any edition or content we will also refund your return postage. DVDs are computer software and cannot be returned if opened. However we will gladly replace any DVD at our cost if it is defective. Please enjoy your shopping experience with us. Rest assured that you can order any item with confidence in the complete accuracy of any description, safe delivery and an ironclad guarantee.